I'M
Clay Robson.
UX/UI RESEARCHER & DESIGNER
PROFESSIONAL
MY KNOWLEDGE LEVEL IN SOFTWARE
FIGMA
70%
ADOBE XD
70%
WIX
30%
EXCEL
85%
TABLEAU
60%
HTML 5
50%
R
After graduating from The Ohio State University with a degree in Communication (focus in UX/HCI), I spent 6 years charting my own path at Nationwide Insurance. I've pushed mail carts, resolved agent issues, managed licenses and issued contracts. Now I'm ready to leverage my career experiences and launch myself into the world of User Experience.
PORTFOLIO
MY LATEST WORK.
SEE MORE >
Experience
2021 - PRESENT
NATIONWIDE
Sr. Analyst, Process Management
Here I gained experience with reporting, re-designed fingerprinting procedures and was a single point of contact for our western regional offices and legal.
2020 - 2021
NATIONWIDE
Lead Licensing Technician
Drove improvements to business unit processes and managed rushes and escalation resolution
2019 - 2020
NATIONWIDE
Senior Licensing Technician
Processed licensing appointment requests, ran background checks and issued agent contracts
2019
NATIONWIDE
Team Lead
Conducted associate training, monitored quality and metric reporting
2014 - 2019
TIM HORTONS
Shift Manager
Led a team of associates to set goals, improve customer service and maintain quality and patron satisfaction
2017 - 2019
NATIONWIDE
Senior Imaging Processor
Worked with team to digitize some 44 million insurance-related documents and tested new processes related to document retention and data capture
CONTACT
Thank you for taking a few minutes to get to know me and my story.
I'd love to hear yours and how I might help with your projects.
You can contact me at the sites below or by submitting a message here.
Talk soon!
-Clay
Tel: 1-419-921-4291
